Injured Party - Home Appointment Advice

At UKIM, we are committed to mitigating risk, protecting you, protecting our panel of medical experts and preventing the spread of Covid-19.

We are closely following Government advice, particularly in relation to the introduction of local restrictions named 'local COVID alert levels' which have been introduced in response to recent spikes in the spread of Covid-19.

The policies and procedures we have in place, detailed below, ensure that face to face medical appointments can continue to be conducted safely however if you do not feel comfortable attending your appointment or have any concerns you would like to discuss then please contact our team.

Please tell us as soon as possible if:

• You would prefer an earlier, remote consultation by video-chat.

• You are unable to attend your appointment and would like to re-arrange this for a more convenient time.


  • Wash and sanitise your hands
  • Wear clean clothing if possible
  • Please be ready for your appointment at the specified time
  • Please advise us as soon as possible if you are displaying any COVID-19 symptoms so that your appointment can be cancelled and rescheduled

If you have a new continuous cough, a high temperature, or a loss or change to your sense of taste or smell, please cancel your appointment. Follow the national advice and stay at home.

Information can be found here


To help reduce the risk and spread of infection, we ask that you please:

  • If possible, ask all other members of your household to vacate the property until your appointment has been completed
  • Maintain a two-metre distance at all times
  • Wear an appropriate face covering if you have access to one
  • Provide hand washing facilities for the visiting medical expert


When your medical appointment is over, please:

  • Wash your hands before meeting anyone else
  • Sanitise any surfaces that the medical expert may have come into contact with (such as door handles, etc)

If you or any members of your househould begin to show Covid-19 symptoms after you have attended your medical appointment, please visit NHS Test & Trace for guidance on next steps.

Should you have any questions regarding your medical appointment with us, please don’t hesitate to get in touch by calling 0333 414 1988.