Customer Service

We are very sorry that you need to visit this page on our website. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong.

If you are unhappy about something, it is really important that you let us know – this helps us to put things right and improve our service.

The quickest way to reach us is by phone on 0333 414 1988. Our team are available Mon to Thurs 8am - 8pm, Fri 8am - 5.30pm and Sat 9am - 12 noon. Alternatively you can e-mail us at complaints@ukindmed.com or complete our web complaints form. If you would rather write to us, our address is: Complaints, Brenner House, Rainton Bridge Business Park, Houghton-le-Spring, DH4 5RA

We know that life can be really busy and we appreciate you taking the time to tell us that you are unhappy. We really want to fix this quickly and in a way that you are happy with – not only to improve your experience but also to help us to ensure the same thing doesn’t happen again.

Our detailed Complaint Process can be viewed here.