Customer Service

We are very sorry that you need to visit this page on our website. At UKIM, we try our best to deliver excellent customer service, but we know that sometimes things can and do go wrong.

If you are unhappy about something, it is really important that you let us know – this helps us to put things right and improve our service.

You can contact us by:

  • E-mail at
  • Post to Complaints, Brenner House, Rainton Bridge Business Park, Houghton-le-Spring, DH4 5RA
  • Phone on 0333 414 1988 (our lines are open Monday to Friday between 8.30 am and 5.30 pm)

We know that life can be really busy and we appreciate you taking the time to tell us that you are unhappy. We really want to fix this quickly and in a way that you are happy with – not only to improve your experience but also to help us to ensure the same thing doesn’t happen again.

Our full Complaints Policy can be viewed here.