Your Claimant Journey With Us

Claimants

If you have been injured in a road traffic accident which happened on or after 31st May 2021, you will have to use the Official Injury Claim portal to start your claim for compensation. This service is absolutely free and no cost to you. We are sorry to hear that you've been involved in an accident but once you have selected UK Independent Medical as your Medical Reporting Organisation within the Official Injury Claims Portal you will be in safe hands. Our experienced team will be here to support you on your journey through the process of obtaining your medical report.

 

Who Are UKIM?

We are a leading provider of independent medical reports, used to assist in the resolution of personal injury claims like yours. We are a Medical Reporting Organisation who have been arranging appointments and providing medical reports since 2003. We are completely independent of all parties involved and this ensures you receive an unbiased and fair assessment. Our experienced team is here to assist you with this process, arrange a convenient appointment with a Medical Expert from our panel and ensure you receive your medical report quickly.

The Medical Expert who examines you must be independent so they can give a non-biased opinion based of the facts - acting neither on your behalf nor on behalf of the third party, but solely for the Court. They will also be accredited and fully vetted to ensure they have the right knowledge and experience to prepare your report.

 

Your Journey With Us

We understand that you may be uncertain about the steps you need to take to get your medical report. Our step by step guide will take you through each stage and let you know what will happen and when. If you do have any other questions or are still unsure about any part of the process, just give us a quick call on 0333 414 1988 or take a look at our Frequently Asked Questions.

  

About Your Medical Appointment 

We've detailed everything you need to know about your medical appointment below but if it’s just that you have received your appointment date and can’t attend then please let us know so we can re-arrange this for you. You can either give us a call on 0333 414 1988 or drop us an e-mail

  • When and where your appointment will take place

    • We’ll aim to book your appointment within 3 days of receiving your instruction.
    • We are able to provide appointments covering 99% of the postcode areas in England and Wales
    • On average 90% of claimants travel less than 15 miles to their appointment.
    • We can arrange an appointment near to your home, place of work or education and at the minute due to COVID-19 there is also an option in some cases to have your appointment take place remotely via video. For this we must have your consent.
    • Your appointment will usually take place within 20 days of you instructing us, but if you’re busy and need to delay then that’s fine, just let us know.
  • What we do if you have any particular appointment requirements

    We have both male and female Medical Expert’s providing appointments at access friendly venues, seven days a week, in the morning, afternoon and evenings. But if you have particular requirements you have not been able to request via the OIC Portal just let us know as early as you can so we can ensure we book an appointment that meets your needs.

  • What will happen before your appointment

    If travelling to your appointment we recommend you plan your route in advance so you can arrive on time. Contact us if you encounter any problems and we will do our best to help you get there.

    It is important that the Medical Expert that writes your report is truly independent therefore if you recognise the Medical Expert your appointment is with, or have ever been treated by them before, you must let us know as soon as possible and not proceed with your appointment. We will book you in with someone else.

    If you are unable to attend your appointment please let us know as soon as possible by phone or e-mail and we can re-arrange this for you. It’s important to know that appointments unattended without any warning may incur a non-attendance fee.

     

  • What to bring to your appointment

    The Medical Expert will need to demonstrate that they have examined the right person, so please take identification with you to your appointment. Photographic ID is preferred however in order of preference you may provide any of the following:

    • Passport
    • Photo Driving Licence
    • Original Birth Certificate
    • Bank Statement/Utility Bill
    • Credit or Bank Card

    The appointment in some cases is the Medical Expert’s only opportunity to gather all the information required to complete your independent medical report; it would therefore help the Medical Expert if you provide them with information they need, along with the corresponding dates, about:

    • Any previous incidents
    • Absence from work as a result of this incident
    • Treatment you have received following this incident
    • Previous medical history that is relevant to the incident being assessed
    • Injuries relating to your incident to discuss with the Medical Expert
    • Only injuries that are discussed during your appointment will be included in the completed medical report

    You can be accompanied to your appointment if you’d like; the Medical Expert will however require the full name and relationship of the person coming with you (unless they are a minor). They need to know because this information has to be recorded within your medical report. Also some of our Medical Experts may ask to see their ID just to confirm their identity.

  • What happens during your appointment

    The appointment is likely to last 15 to 20 minutes. If your injuries are complex or if a further medical report is required your appointment may take longer. To ensure the information you give is recorded fully and accurately, the Medical Expert may need to use their computer throughout the appointment. Please be aware that your appointment might involve a physical examination. Dependent on your injuries this may require you to remove some items of clothing. Should you have any queries regarding this, please contact our team and let us know.

    The Medical Expert will not provide you with any medical treatment so it’s important that you do not delay seeking help from your local healthcare services if you are experiencing difficulties.

  • What happens after your appointment

    The Medical Expert will prepare and supply your medical report to us. It will be checked by our experienced team before we upload it to the OIC Portal for you. This is usually within 30 days of you instructing us unless we’ve delayed the appointment at your request.

  • Got any further questions?

    If you have any further questions about your appointment just give us a call on 0333 414 1988 or drop us an e-mail.

  

About Your Medical Report 

To help you understand your medical report we’ve included some information below to let you know what you should expect to see. 

It is important to remember that the Medical Expert's role is to be independent and their duty is to the Court. This means their opinion cannot be challenged unless you believe there has been a misunderstanding in any information you have supplied which may have affected their independent opinion. If you think this has happened or there is a mistake on your medical report then let our team know straight away.

  • Medical report introduction

    This section will cover your personal details such as your name, date of birth, address and occupation. It will also provide an outline of the instructions, the duty of the Medical Expert and a brief description of the accident including when it happened.

    All of the information in this section must be factually correct and you should let us know if it’s not. Don't worry if something is missing such as the make and model of the vehicle, this information is not necessary in order for the Medical Expert to formulate an opinion so might be left out.

  • Your injury details and treatment

    In this part of the report the Medical Expert will cover symptoms you have had and any treatment you have sought since your accident. It will include details about whether there was already pain that has been made worse due to the accident, any improvement or deterioration in symptoms since the accident and, if you’ve already recovered, they will note when this was. Physical as well as psychological injuries and symptoms will be covered and if you think something isn’t right or missing then please give us a quick call on 0333 414 1988 or drop us an e-mail

  • Other accidents and your medical history

    The report will include details of any accidents you have been involved in before and that were discussed at the examination. The Medical Expert needs to consider if there is any overlap of your symptoms or injuries. The Medical Expert will also address any pre-existing health conditions you might have and form an opinion on whether these may have been made worse as a result of the accident.

  • Consequential effects

    Put simply this just means how the accident has impacted upon your home or work life, for how long and if it still is. It will cover things about work or education such as time off or having to reduce duties and it will also focus on your home life and the effect the accident might have had on things like your hobbies, housework and social plans.

  • The examination

    In this section the Medical Expert will include details of the physical examination that took place at the appointment and their observations about this. It is important to remember that this is focused only on the injuries you have sustained as a result of the accident. If your appointment was conducted remotely then a physical examination will not have taken place and so the content will be based on the Medical Experts observations during the video appointment.

  • The Medical Expert's opinion

    This part of the medical report details the Medical Experts opinion on the following:

    • Whether the injuries and the impact they have had seem reasonable and proportionate to the accident that happened taking into account your individual circumstances
    • The impact the accident and therefore injuries/symptoms have had on your work/education and home life based on what you have told them
    • How long they think it will take you to fully recover from the accident
    • Whether more time is needed before they can make a final opinion on your recovery time
    • If they think you will suffer future consequences because of the accident and what these might be
    • Whether they would recommend further treatment and if so, what this is
    • If they think you need a further examination and medical report by a Medical Expert who has different expertise to them because your injuries/symptoms are more complex and therefore outside the scope of their experience

  

Want to Get in Touch?

Behind our business is a wonderful bunch of human beings - a group of dedicated people who strive to deliver excellent customer service, because that is what we all expect ourselves. 

Here's how you can reach us

Give us a call

The quickest way to reach us is by phone on 0333 414 1988. Our team are available:

Mon to Thurs 8am - 8pm

Fri 8am - 5.30pm

Sat 9am - 12 noon

E-mail us

Send us an e-mail at info@ukindmed.com 

Complete our web form

Send us your case related enquiry by completing our web form

Got a question?

Visit our FAQs. If you don't find an answer then just give us a call.

Something wrong?

We're really sorry if you are unhappy about something and we'd be so grateful if you could let us know so we can fix it

How we'll handle your enquiry or complaint

Here's a handy guide which sets out what you can expect from us