Business Update - Covid-19

Statement on Coronavirus - 14th October 2020

The information below provides UKIM’s position in relation to the COVID-19 (Coronavirus) outbreak and the enactment of our business continuity plans as we aim to avoid, mitigate or manage disruption as a result of the virus. The situation continues to evolve and we have diligently followed all government advice and clinical consensus to date.

Physical appointments and examinations

We are closely following Government advice, particularly in relation to the introduction of local restrictions named 'local COVID alert levels' which have been introduced in response to recent spikes in the spread of Covid-19.

The policies and procedures we have in place ensure that face to face medical appointments can continue to be conducted safely however if you do not feel comfortable attending your appointment or have any concerns you would like to discuss then please contact our team on 0333 414 1988.

Remote video appointments and examinations

Where appropriate, we are progressing appointments by remote video consultation with your agreement. No alternative provision will proceed without your prior consent.

Upon arranging a remote video appointment, guidance will be provided and ongoing support is available to assist with any queries or technical issues.

Office facilities and customer support

To follow the current Government advice of working from home where possible to prevent the spread of infection, the majority of our staff are continuing to work remotely from home. Our teams and services are fully functioning remotely, including emails and telephone lines.

Our physical offices remain operational only for limited required operations, such as configuration of homeworking IT equipment and processing post. With this in mind, to safeguard our staff and ensure any delay to case lifecycle is minimal, we request that correspondence is sent by email wherever possible with post services being used as a last resort.

Medical Records

We operate proprietary technology that uses encrypted safe file transfer protocols to maintain information security, which allows us to progress and share both medical records and requests for the same. Where physical records are supplied to us or are required by Medical Experts, these may be processed a little later than usual due to a significant reduction in on-site staff.

Medical Experts

Thank you for your continued understanding and collaboration over recent months with regards to appointment cancellations and rescheduling activity. We stand ready to cancel and rearrange appointments as soon as we are made aware of any potential issue, and ask that you continue to notify us of any changes in availability and venue.

Occupational Health appointments

We will continue to deliver digital pre-placement services, telephone absence management consultations and case management services. For Physiotherapy and Cognitive Behavioural Therapy we will also offer telephone consultations and advice sheets.

We will continue to provide updates as and when they are available.