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Meet the Team ::
At UKIM investment in our staff is a key principle and we pride ourselves on the exceptional service that our people deliver.
The UKIM ethos … excellence begins with us … depicts the level of commitment that our team demonstrates in service delivery.
UKIM are proud to be accredited as an Investor in People and we know that our people make the difference.
Business Development
| Ian Medforth |
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| Managing Director |
The buck stops here! If you don't like our service it's ultimately my job to fix that. I'm a great believer that people make the difference and that with the right people you can achieve anything ... so long as you also have the money and time!
Likes: Family, football and motor sport. With a background in accountancy, I like my facts and figures. Hardworking people are always a pleasure to be with.
Dislikes: Wasting money, dishonesty and people who wear hats when driving (open top car drivers are exempt). |
| ianm@ukindmed.com |
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| 0191 375 3315 |
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Business Development
| Paul Healey |
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| Chairman & Head of Business Development |
My background is Insurance, having worked for the AAIS and Endsleigh amongst others. I formed LAB Medico Legal Services in 1996 and developed this to become one of the top five Medico Legal companies before selling my shares in 2002. I joined UKIM in January 2004 and am primarily responsible for overseeing the growth of the Company but also sharing a joint responsibility with the rest of the Management Team for the overall development of the company based on the philosophy of Excellent Customer Service.
Likes: Newcastle United, travel, scuba diving, reading, soul music and the Internet.
Dislikes: Sunderland, poor customer service (everywhere today), political correctness and insincere people. |
| paulh@ukindmed.com |
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| 0191 375 3324 |
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Business Development
| Ian Scanlan |
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| Area Sales Manager |
It is my responsibility to initiate new solicitor leads and account management together with coordination of things between solicitors and operational staff.
I also liaise with third party insurers in relation to protocol arrangements and also with medical experts in relation to service level agreements and specific queries.
I am also involved in arranging CPD accredited seminars.
Likes: Live music, football, golf, beer, wine, food and pubs.
Dislikes: Tequila, quango's and tomatoes. |
| ians@ukindmed.com |
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Business Development
| Andrea Mason |
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| Marketing Executive |
My mission is to profitably generate leads for medico legal work using methods to exceed our clients' requirements. Specific activities include, co-ordination of CPD accredited seminars, direct marketing, public relations, event management, internal marketing and advertising.
Likes: Wine, nice people, morals, cheese, travel and fake tan.
Dislikes: Ignorance, flying, vodka, sharks, Jeremy Clarkson and early mornings. |
| andream@ukindmed.com |
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| 0191 375 3325 |
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Business Development
| Amanda Whitehead |
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| Business Development Support Executive |
I am the main liaison between Business Development and the Operational Team. Providing support for external activities and ensuring regular contact with our clients, to establish long term relationships.
Likes: Big Sunglasses, Nutella, Very High Heels, Jaffa Cakes, Fast things, German Sheppards, Laughing out Loud, Tanning and Cushions.
Dislikes: Spicy Food, Polyester, Flat Shoes, Fakes, Radley Bags, Rain and Suzuki Swifts with Bonnet Stripes. |
| amandaw@ukindmed.com |
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Client Services & Administration
| Stacie Johnson |
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| Senior Client Services Administrator |
My position is in the expert team where I deal with instructions, reports, invoicing and expert queries. I also provide assistance and support to my colleagues on any case related issues they come across.
LIKES: Sunny holidays, weekends, nights out with the girls, Sambuca, Danny Dyer (mainly for the accent!!) and Sour Skittles.
DISLIKES: Mushrooms, hangovers, people cracking their knuckles and Vodka. |
| staciej@ukindmed.com |
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Client Services & Administration
| Sharon Edwards |
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| Client Services Manager |
I am responsible for the day to day running of the operational team, their personal development and service delivery to our solicitor clients.
Likes: Vodka, wine, gin (you get the drift), holidays and football - especially Frank Lampard.
Dislikes: Spiders, moths, cheeky children, brussel sprouts and fish. |
| sharone@ukindmed.com |
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| 0191 375 3316 |
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Client Services & Administration
| Lynne Brown |
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| Training & System Development Supervisor |
My role is to train and develop new and existing staff through one to one, team format and system development training.
I am also responsible for supporting the Client Services Manager with the motivation, organisation and training of colleagues to ensure sufficient ability and empowerment gained to enable Quality and Volume targets to be achieved.
Likes: Spending time with good friends, cider, BBQs, Top Shop, Radio 1 and jelly sweets.
Dislikes: Queuing to pay in shops, automated telephone systems, adverts on the radio, pickled beetroot, being cold and Mr Tickle. |
| lynneb@ukindmed.com |
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| 0191 375 3318 |
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Client Services & Administration
| Jillian Potts |
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| Senior Client Services Administrator |
In my role I provide support and training to my fellow colleagues. I use my knowledge and experience to problem solve on more difficult cases and provide day to day administrative support and customer service.
Likes: Family, friends, my little dog, smiles, laughter and Christmas.
Dislikes: Bad smells, bushy eyebrows, visible nose hair and people who spit in public.
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| jillianp@ukindmed.com |
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Client Services & Administration
| Kath Winfield |
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| Senior Client Services Administrator |
It is my responsibility to provide support and advice to my colleagues, using my knowledge and experience to ensure that all cases are progressed to the highest standard. I also act as a mentor to my colleagues and assist with any training needs as and when required whilst providing constant good customer service and administration.
Likes: Animals, Tea, Sangria, Wine, Happy People.
Dislikes: Cruel People, Marshmallows, Spiders, Daddy Long Legs, Meat Eaters. |
| kathw@ukindmed.com |
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Client Services & Administration
| Linda Fox |
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| Client Services Supervisor |
It is my job to oversee the daily workflow of the Client Services team and provide assistance with Personnel issues. It is also my duty to liaise with the Client Services Manager and Medical Expert Team to ensure a productive workplace.
Likes: Spending time with my family, sunshine, peace & quiet and laughing.
Dislikes: Ditherers, crème caramel, untidiness, rude people and migraines.
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| lindaf@ukindmed.com |
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Client Services & Administration
| Michelle Reed |
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| Administration Supervisor |
I am responsible for the Administration Team and deal with the time management and development of the team. I provide support to the Client Services Manager and the Expert and Customer Service Teams. I also deal with the setting up and running of the cases for the Nursing and Midwifery Council.
Likes: Family and friends, Taboo, Holidays in the sun and Sunderland football team.
Dislikes: Tom Cruise with a passion, Turnip, bullying and ignorant people. |
| micheller@ukindmed.com |
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Client Services & Administration
| Bev Crosby |
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| Records Team Supervisor |
It is my job to oversee the daily workflow of the Medical Records Team which includes the processing of medical records, consent forms, general records queries and the co-ordination of any tests, treatments or diagnostics required. I also work closely with the Client Services Manager and other Supervisors to ensure that we maintain a smooth and productive office.
LIKES: Dry white wine (lots of), a good book with some peace and quiet, spicy food and sunny holidays.
DISLIKES: Lollipop people, birds, milk, football and red wine. |
| beverlyc@ukindmed.com |
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Expert Management
| Jim Wood |
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| Medical Expert Technical & Procurement Manager |
I am responsible for the recruitment of medical experts which includes the negotiation of favourable terms, procurement of treatment and diagnostic services, reports and quality assurance and medical expert technical advice and guidance.
Likes: Squash, golf, bellringing, sailing, Timothy Taylor's Landlord bitter, red wine, fine cheeses and malt whisky.
Dislikes: Anything "organic" and chewing gum on pavements. |
| jimw@ukindmed.com |
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| 0191 375 3317 |
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Expert Management
| Victoria Fraser |
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| Senior Client Services Administrator |
I work amongst the medical expert team where I process instructions, deal with the reading and invoicing of the medical reports and most queries in this area. I also provide help and assistance to any operational staff when needed.
Likes: My dog, my horse, having fun with friends (which mainly involves eating, drinking & a good boogie) and going on holiday.
Dislikes: Coleslaw, hangovers, ignorant people & diets. |
| victoriaf@ukindmed.com |
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Expert Management
| Vicki Nesbitt |
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| Expert Team Supervisor |
It is my job to oversee the daily workflow of the Expert Team and assist with Personnel issues. It is also my responsibility to work closely with the Client Services Manager, Client Services Supervisor and Administration Supervisor to ensure a productive workplace.
Likes: Red wine (well most alcohol), Indian food and holidays.
Dislikes: White wine, empty red wine glasses, spilling wine all over manager's lounge carpet, (embarrassing!), balloons and rude children. |
| vickin@ukindmed.com |
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Finance
| Paul Gray |
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| Financial Controller |
It is my responsibility to ensure that the Finance Department adds value to the Company. A large part of this is to provide accurate, timely and consistent financial information to the management team, together with the necessary guidance and insight to enable them to make the important decisions with a full depth of knowledge.
Likes: Sport, the outdoors, keeping fit, beer, wine and cooking.
Dislikes: People who dawdle and fruit. |
| paulg@ukindmed.com |
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| 0191 375 3314 |
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Finance
| Lauren Metcalfe |
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| Finance & Accounting Supervisor |
My role is to ensure the accurate and timely processing of accounts transactions and to liaise with clients over any matters arising from such transactions as well as providing direct assistance to Paul Gray the Financial Controller in the production of monthly management information and accounts.
Likes: Dry white wine with chilli cheese, duvet days and people who make me laugh.
Dislikes: Untidiness, baked beans, hairy men and squeaky clean glasses out of the dishwasher.
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| laurenm@ukindmed.com |
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| 0191 375 3327 |
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IT / Network
| Allan Totty |
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| Network Administrator |
It is my responsibility to ensure that the communications systems evolve to meet UKIMs growing requirements and that they continue to run smoothly. I also provide support to the end users and liaise with our clients to develop electronic trading.
Likes: Camping somewhere scenic with real ales, a deck of cards, a BBQ and some good friends, and also anything with an engine.
Dislikes: Tomatoes, Football, Microsoft, and bars that play cheesy chart music especially those that only serve lager or alco pops.
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| allant@ukindmed.com |
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