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Recruitment :: Investment in our staff is a key principle and we pride ourselves on the exceptional service that our people deliver. At UKIM we have a team ethos … excellence begins with us … and this depicts the level of commitment that the team demonstrates in service delivery. All employees take part in a comprehensive in-house induction and training programme and subsequent ongoing training throughout their career with us. In addition each employee is actively encouraged to develop themselves professionally through various training courses and qualifications. UKIM are proud to be accredited as an Investor in People and we know that our people make the difference.
Current Vacancies :: Client Services Administrator KEY ROLE: To progress all cases in accordance with UKIM service standards, actively managing solutions to problems and effectively communicating progress to ensure solicitor client satisfaction. DUTIES: Case management: Action all tasks and post allocated, managing personal daily workload in accordance with service priorities thus ensuring each case is progressed by taking and recording appropriate actions. Quality control: Take personal responsibility for the quality of case management interventions, reviewing actions to ensure client expectations are exceeded in every case. Medical Experts: Assist in the recruitment of experts to ensure national coverage in all specialities. Report any medical expert performance issues that impact on UKIM services to clients to medical expert management. Team responsibilities: Assist all staff across the full range of all their duties to ensure UKIM services exceed competitor standards and quality. Time Management: Organise personal workload to ensure every opportunity is taken to improve the level of service to clients personally ensuring the effectiveness of case management (e.g. telephone call management). Financial: Understand the business environment within which UKIM operates promoting the development and profitability of the company through efficient case management. KNOWLEDGE & SKILLS (after training): Civil Procedure Rules (CPR): Understanding of the legal environment (e.g. requirements of the CPR) within which UKIM operates. Medical Experts: Knowledge of the type and function of medical specialties used by UKIM. Client Service: Awareness of the principles of good customer service practice. IT: Sufficient to operate UKIM system managing in a paperless environment. Data Protection: Ensure confidentiality of all client information in accordance with the Data Protection Act. Click here to download the application form
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